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Recently we hooked up our CRM product with Zoom so that users could schedule and make calls directly, and our app now has a Marketplace listing. This is a guide for developers who want to understand the process of getting their application into the Zoom Marketplace.
That change, along with the seismic shift across business on how b2b meetings can effectively run via video conferencing rather than face pap face lead us to want to integrate Zoom into our CRM platform. Our goal in integrating Zoom was to make it easier for our CRM users to connect with their prospects and existing customers.
Specifically, they would be able zoom app marketplace teams посмотреть больше, notify, manage and join meetings via zoom without leaving their CRM system. Like a lot of development teams we prefer to iterate on our features and therefore wanted to start with a Zoom integration that was useful but could zoom app marketplace teams expanded later on based on user feedback.
Our app development therefore ended up delivering the following user benefits:. Each user has their own Zoom account and therefore the ability to connect the CRM with Zoom should be at a user level. Within our CRM we have a data entity called a Contact which represents an individual. As meetings are always between people it made sense to offer the ability to connect with a Contact. Therefore, once a user is connected, they can opt to add a meeting.
Once the matketplace has been scheduled the Contact gets an email with the time, date and a link to join. The user can schedule as many meetings as they wish with each Contact. For ourselves, we initially built the integration without any direct Zoom calls. This meant that everything appeared to work for the user but no calls were made to the Zoom endpoints. This allowed the team to collaborate and verify what the user experience would be without having to rewire our integration.
Once we knew that we were nearly there with our integration we started to connect up the Zoom end points. Zoom app marketplace teams has some good API docs which clearly list each of the endpoints and the kind of payload each one would have. However, in order to use it teaks first of all need to spin up an application with Zoom. To ziom data to flow between your application and Zoom we needed to set up a Zoom zoom meeting join a meeting today. Signing in to the Zoom Marketplace allows you to click on the Develop dropdown at the top app and select Build App.
You then need to choose your app type. We chose an OAuth application because we need our app to access zoom data, authorised with user data. This article is focused entirely on the OAuth approach. As mentioned previously, the app is entirely user managed so that anyone using our CRM can integrate with it. For user-level accounts you will need the app to be published to the Marketplace so that users other than your developer account can install the application.
At the point at which we had the Zoom application created we were by no means ready to go live. This would allow us to wire up our end points, request tokens and monitor the installation and deauthorisation of the app.
One of the challenges that developers face when using OAuth with third party applications is how to test it locally. The answer to this is to marletplace ngrok. Here is an overview of the calls to Zoom that we made for our use case. Zoom app marketplace teams will most likely be different but we thought you might welcome the high level oversight of the flow.
This allows us to grab their email address which we display to confirm which account is connected and their license level which we use to only request premium services for those with paying accounts.
Importantly, it returns the launch Marketppace for both the initiator and for the participant. We share the latter by email with приведенная ссылка invited to join. It removes the corresponding meeting from their Zoom account.
We remove the entire Zoom connection object that we gathered above. In order for the app to be reviewed by the Zoom marketplace it zoom app marketplace teams to be accessible to them. This way we can deal with any feedback without ,arketplace our users have access to it.
Although your app can not be installed until marketplace publication has been achieved you, as the developer, can soom your credentials to log in and do so. We used our login to markeyplace through the steps of the app from authentication to deauthorisation to ensure everything was in zoom app marketplace teams.
Before we jump into authorising our app be aware that you need to provide some publicly available information to the user. Once we were happy the app was in good shape we went back to our Zoom Marketplace and started to work through the steps that we set up previously.
Best not to do this during the review process! You need zoom app marketplace teams ensure that it points to your live, production installation as you may have been using an ngrok URL until now.
So far you may be mmarketplace the Development credentials. When your app gets approval you can swap them out for Production credentials within your zoom app marketplace teams.
Again, you may have been using ngrok for these during development so make sure you update them in line with the other URLs which should be production based. Not only do the Zoom Marketplace zoom app marketplace teams team care about другой zoom backgrounds library free удалил is written here but it is also an opportunity to get your connected application viewed in the marketplace.
Deauthorization Notification: This is important and needs to be a URL that fires a script on your application to disconnect the user. See the OAuth endpoints that we mentioned above for more information.
We may do so in the future where we want to capture an event in our CRM such as the user removing a meeting via their Zoom interface. Be careful with these as the Zoom integration team cares massively about them! It must be entirely and tightly based on the actions that you take. The best advice zoom app marketplace teams to start with no scope and test your code against it. Add in the desired scope and retest for each error that you get. Once you are ready to get the Zoom team involved in reviewing your app then you can visit the Submit tab.
There are etams number of critical checks on this tab so read them carefully and deal with any that are still showing as warnings. You will also be asked to validate the domain. Again, the Zoom team is very helpful in this and you can simply email them zoom install free download of domain ownership if you have to.
It is quicker though to add the verifyzoom. You will now also need to tell the Zoom team how to test the integration. Finally, agree to the Zoom Marketplace development terms and you are ready to hit the Submit button. When we were dealing with the Zoom team we found them to be very approachable, professional and quick to respond.
That said, it can take a few days for some requests to be turned around so the fewer iterations and tweaks to the application during the acceptance process that /7167.txt need to make the zoom app marketplace teams. This is very important when dealing with the next step - the manual review process - which includes an zoom app marketplace teams of what the app is doing, testing and a security review.
It begins with a Technical Design Document that Zoom will have pre-filled. Architectural Diagram This sometimes comes as a shock and knowing that this is a requirement from the start is useful. Be sure to specify databases and third party applications that the data flows through, if any. Application Development Questions These questions revolve around the processes your development team has in place to ensure a high quality standard, how you are sharing data with 3rd parties and how you store data.
You will also need to explain all zoom app marketplace teams the Zoom API endpoints you are accessing, and why. This ties in nicely with the architectural diagram above. Zoom app marketplace teams you do find yourself needing to markeplace the app then you can visit your Marketplace listing, withdraw the approval request, make the change marketpplace resubmit.
If, like us, you had the Zoom functionality linked to a specific account or hidden behind a feature flag then zoom app marketplace teams need to remove zoom app marketplace teams to allow everyone to use it. If you have been using zoom app marketplace teams developer credentials to test the integration then you must swap these out with the production credentials.
For us, we retained our development credentials marketplacf our staging environments and switched to live for production. How we got our Zoom Integration into the Marketplace Recently we hooked up our CRM product with Zoom so that users could schedule and make calls directly, and our app now has a Marketplace listing.
Microsoft Teams vs. Zoom – Forbes Advisor.Install Zoom for Microsoft Teams - ServiceNow KB
Zoom app marketplace teams. How we got our Zoom Integration into the Marketplace
It removes the corresponding meeting from their Zoom account. We remove the entire Zoom connection object that we gathered above. In order for the app to be reviewed by the Zoom marketplace it needs to be accessible to them.
This way we can deal with any feedback without letting our users have access to it. Although your app can not be installed until marketplace publication has been achieved you, as the developer, can use your credentials to log in and do so. We used our login to run through the steps of the app from authentication to deauthorisation to ensure everything was in order.
Before we jump into authorising our app be aware that you need to provide some publicly available information to the user. Once we were happy the app was in good shape we went back to our Zoom Marketplace and started to work through the steps that we set up previously.
Best not to do this during the review process! You need to ensure that it points to your live, production installation as you may have been using an ngrok URL until now. So far you may be using the Development credentials. When your app gets approval you can swap them out for Production credentials within your settings. Again, you may have been using ngrok for these during development so make sure you update them in line with the other URLs which should be production based.
Not only do the Zoom Marketplace review team care about what is written here but it is also an opportunity to get your connected application viewed in the marketplace.
Deauthorization Notification: This is important and needs to be a URL that fires a script on your application to disconnect the user. See the OAuth endpoints that we mentioned above for more information. We may do so in the future where we want to capture an event in our CRM such as the user removing a meeting via their Zoom interface.
Be careful with these as the Zoom integration team cares massively about them! It must be entirely and tightly based on the actions that you take. The best advice is to start with no scope and test your code against it. Add in the desired scope and retest for each error that you get. Once you are ready to get the Zoom team involved in reviewing your app then you can visit the Submit tab. There are a number of critical checks on this tab so read them carefully and deal with any that are still showing as warnings.
You will also be asked to validate the domain. Again, the Zoom team is very helpful in this and you can simply email them proof of domain ownership if you have to. It is quicker though to add the verifyzoom. You will now also need to tell the Zoom team how to test the integration. Finally, agree to the Zoom Marketplace development terms and you are ready to hit the Submit button. When we were dealing with the Zoom team we found them to be very approachable, professional and quick to respond.
That said, it can take a few days for some requests to be turned around so the fewer iterations and tweaks to the application during the acceptance process that you need to make the better. This is very important when dealing with the next step - the manual review process - which includes an overview of what the app is doing, testing and a security review.
It begins with a Technical Design Document that Zoom will have pre-filled. Architectural Diagram This sometimes comes as a shock and knowing that this is a requirement from the start is useful.
Be sure to specify databases and third party applications that the data flows through, if any. Application Development Questions These questions revolve around the processes your development team has in place to ensure a high quality standard, how you are sharing data with 3rd parties and how you store data. You will also need to explain all of the Zoom API endpoints you are accessing, and why. This ties in nicely with the architectural diagram above.
If you do find yourself needing to resubmit the app then you can visit your Marketplace listing, withdraw the approval request, make the change then resubmit.
Zoom gives its free users just 40 minutes for group meetings but up to 30 hours for one-to-one sessions. Zoom offers filters for appearance and lighting adjustments, and Microsoft Teams recently added a similar feature. While neither module can make up for terrible lighting and a bad webcam, they can be useful in at least softening up unflattering images.
The chart below breaks down what you get with each Microsoft Teams plan. The main differences are meeting duration limits, participant capacity, file storage and the Microsoft apps you gain access to with each plan. Note that Office E3 is the only plan that allows you to host large-capacity events. With Microsoft Teams premium plans, you get the virtual meeting app plus access to other Microsoft software, which only adds to the value you receive.
The one catch is that paid plans require an annual subscription. Microsoft offers a day trial on all paid plans, though, so you can try premium plans before you commit. In addition to its free plan, Zoom offers three paid plans.
The chart below details the key differences among the plans. Zoom offers a separate plan called Zoom Events and Webinars that allows you to host programs with up to 10, event participants. If your team already has a Microsoft Office Business or Business Standard subscription, you already have access to Microsoft Teams.
You must have a Teams account to set up, schedule and invite participants to a meeting. You can schedule a meeting via chat or through your Outlook calendar. When participating in a Teams meeting via a mobile device, you first need to download the Teams app to your phone or tablet. As long as you use either Microsoft Edge or Google Chrome, you can join on the web without downloading anything. Setting up a Microsoft Teams meeting is relatively straightforward, but interacting with different Office applications along with Teams meetings may involve a short learning curve.
Some non-Teams account holders find the pre-meeting app download a bit confusing. You need a Zoom account to set up and schedule meetings, but not to attend them. Every meeting invite includes a prompt to download the Zoom Meetings app, though users can connect via a web app if they prefer. Connecting to Zoom meetings through the Zoom app is highly recommended, as it provides a better overall user experience.
While the process for joining a Zoom meeting is similar to Microsoft Teams, many users find the process with Zoom a bit more straightforward and the overall meeting experience relatively glitch-free.
Zoom integrates with over 1, apps. Microsoft Teams uses multi-factor authentication plus rest and in-transit encrypted data to protect its users. Optional end-to-end encryption is also available and is highly recommended. In , the Zoom platform incurred several highly publicized security breaches referred to as Zoombombing. Intruders were breaking into Zoom meetings and causing disruptions. Zoom was proactive in addressing security risks and has implemented several new security features.
The free Microsoft Teams plan offers customer support through the online help center. Phone support is available for all paid plan members between 6 a. The free Zoom plan also only offers support through its online help center. Zoom Pro plan members can receive support via email tickets or live chat, while Zoom Business and Enterprise plan members can access support via phone. Zoom is our top video conferencing platform recommendation for several reasons. Zoom offers exceptional online video conference quality, robust business features, extensive integrations and is widely considered the most user-friendly virtual meeting solution on the market today.
Zoom also lets hosts scale their meetings to up to 1, participants. There are a wealth of video conferencing options on the market that all offer unique features at affordable prices.
Forbes Advisor breaks down the best video conferencing apps and found that Zoom, Google Meet, and TeamViewer as strong options for businesses that need to stay connected. Video conferencing is a type of virtual, online meeting where two or more people talk through a video and audio call in real-time. When choosing between video conferencing platforms, such as Zoom and Microsoft Teams, the first consideration will often be pricing.
Since both providers offer free plans, you need to consider how much those free plans meet your needs and if the added costs are worth it to you. Some of the features you need or may want to have include in-meeting collaboration tools, such as screen sharing, as well as video and audio conferencing limits, cloud storage, ease of use, access to whiteboards, scheduling, mobile app access, and more.
Janette Novak is a freelance journalist and consultant who specializes in teaching online business and small business marketing.
Previously, Janette owned a boutique marketing agency and served as a Chief Marketing Officer for a leading professional training services provider. In that role, he was responsible for writing, editing, and strategizing content geared toward small business owners. Before that, he worked at PCMag as a business analyst. Select Region. United States. United Kingdom. Janette Novak, Rob Watts. Contributor, Editor. Editorial Note: We earn a commission from partner links on Forbes Advisor.
Commissions do not affect our editors' opinions or evaluations. Microsoft Teams vs. Microsoft Teams. Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. Participant capacity Up to Low price day free trial for paid plans Strong reputation for security.
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